Host Agreement

Version 2026-10-27 · applies to everyone who lists a stay (hotel, homestay, service apartment, houseboat, villa or vacation rental) on Kerala Property Finder ("KPF").

1. Nature of the platform

1.1 KPF is an online intermediary that lets Hosts list stays and lets Guests send booking requests. KPF is not the owner, operator, manager or agent of any stay, and is not a party to the contract for accommodation between Host and Guest.

1.2 All bookings, prices, payments, refunds, cancellations and stay arrangements are agreed directly between Host and Guest.

2. Host representations and warranties

The Host confirms that:

1. they are the owner, lawful lessee or authorised manager of the property, with full right to host guests;
2. they hold every licence, registration and permission required by law (including any Kerala Tourism registration, local body or panchayat licence, fire and safety clearances, FSSAI registration for food services, and police or foreigner guest reporting where applicable) and will keep them valid;
3. all listing information, photographs, prices, amenities, services and house rules are true, current and not misleading;
4. the property is safe, clean and fit for the use described.

3. Fair dealing and honest conduct

3.1 The Host will not engage in any unfair trade practice, false or misleading advertisement, fake review, bait-and-switch pricing, hidden charges, discrimination, harassment or unlawful conduct.

3.2 The Host will honour every confirmed booking at the confirmed rate and on the confirmed terms. If the Host must cancel, they will tell the Guest immediately and refund in full any amount received.

3.3 The Host will respond to Guest requests and complaints promptly and in good faith.

3.4 The Host will not use the platform to collect bookings and then steer Guests away from the confirmed terms, or ask Guests to waive the protections in this agreement.

4. KPF's commitment to guests

4.1 KPF will operate the portal honestly and with reasonable care and skill, display listings and reviews truthfully, and make reasonable efforts to maintain a verification process and a way for Guests to report problems.

4.2 KPF may remove or suspend any listing, review or account that it reasonably believes breaches this agreement, the law or Guest safety.

4.3 "Verified" means only that KPF checked specified documents on the date shown. It is not an inspection, certification or guarantee of quality, safety or legality.

5. Host indemnity

5.1 The Host will indemnify, defend and hold harmless KPF, its owners, directors, employees and agents against all claims, suits, penalties, losses, damages and reasonable legal costs arising from: (a) the Host's breach of this agreement; (b) the Host's unfair or unlawful business practices, misrepresentation or negligence; (c) the condition of the property or any injury, loss or damage to a Guest or third party at the property; (d) any dispute between Host and Guest, including refunds, cancellations and overbooking; (e) infringement of any third party's rights in content the Host uploads.

5.2 KPF will notify the Host of any such claim and may defend it with counsel of its choice at the Host's cost.

6. Limitation of KPF's liability

6.1 To the fullest extent permitted by law, KPF is not liable for the acts, omissions, statements or conduct of any Host or Guest, or for the quality, safety, legality or availability of any stay.

6.2 KPF's total liability to a Host under this agreement is limited to the fees (if any) paid by the Host to KPF in the preceding twelve months.

6.3 Nothing in this agreement excludes liability that cannot lawfully be excluded, including liability for KPF's own fraud, wilful misconduct or gross negligence.

7. Complaints, suspension and termination

7.1 If a Guest complaint is substantiated, KPF may remove the Verified badge, hide the listing or terminate the Host's account, and may do so without notice for serious breaches.

7.2 KPF may share relevant Host details with a Guest, a regulator or law enforcement where required by law or reasonably necessary to resolve a complaint.

8. Data and verification documents

8.1 The Host consents to KPF checking the identity and property documents they submit. These are used only for verification and are deleted after the decision.

8.2 The Host will keep Guest personal data confidential and use it only to fulfil the booking.

9. Governing law and disputes

9.1 This agreement is governed by the laws of India.

9.2 The parties will first try to resolve any dispute by good-faith discussion for 30 days, then by arbitration under the Arbitration and Conciliation Act, 1996 (sole arbitrator, seat at Kochi, Ernakulam, language English). The courts at Ernakulam, Kerala have exclusive jurisdiction for interim relief and enforcement.

10. General

This is the entire agreement on its subject. KPF may update it by notice on the portal; Hosts will be asked to accept a materially changed version. If any part is unenforceable, the rest continues. The Host may not assign this agreement. The Host accepts it electronically by ticking the acceptance box on the listing form; the date, time and version of acceptance are recorded.

See also: Stay Listing Terms · Guest Terms for Stays · Terms of Service · Privacy Policy · Contact us